Shipping policy

DELIVERY
Orders delivered throughout the UK will usually be dispatched and delivered within 1-4 working days once the order has been accepted by both parties and payment has been cleared. British Heritage Brands takes no liability for the losses, costs, damages or expenses incurred by the delay in delivery of goods.

If we are currently showing no stock for an item you have ordered we will notify you and you will be given the entitlement to either wait until they return to stock, or cancel the order and receive a full refund within 7 days.

Delivery will be made to the address detailed by the customer. It is the customer’s responsibility to ensure that arrangements are in place to take delivery. Unsuccessful delivery attempts will be returned back to us and refunded after the couriers have considered the collection window to have been exceeded. Any Breakages must be reported within 14 days of delivery, with pictures supplied via email when requested.

CANCELLATIONS AND RETURNS
The customer may cancel the order at any point prior to dispatch. This must be done via telephone or email. Should the customer wish to cancel the order prior to dispatch, payment shall be refunded in full within 7 days. The customer should inspect the products upon receipt and notify British Heritage Brands within 14 days should the goods be faulty or damaged. Should the customer fail to notify us within 14 days, the customer will be judged to have accepted the goods.

Should the products be faulty or damaged, British Heritage Brands shall take responsibility for recovery of the goods from the customer within 28 days of delivery. The customer will also be entitled to a full refund if the goods are deemed to be faulty/damaged by British Heritage Brands. British Heritage Brands may choose to refund any damages rather than issuing replacements. It is entirely the responsibility of the customer to notify British Heritage Brands should they receive any incorrect products or a shortage of products, within 14 days of acceptance of delivery.

It is at the discretion of British Heritage Brands whether a replacement or credit will be issued. If goods have been ordered incorrectly, it is the customers responsibility to return the goods back to us for a full refund. British Heritage Brands will operate within the Distance Selling Regulations. Customers have the right to cancel their order up to 14 working days after the day they recieve delivery of their goods, providing they do so in writing to British Heritage Brands . The purchaser has a statutory duty to take good care of the goods during this 14 day cancellation period and to return the goods to us. All costs incurred from the return of goods will be met by the customer. Should British Heritage Brands collect the goods, these costs will be passed on to the customer.